No longer good for the people, the customer service has taken a serious downturn! They are now fee driven and money hungry! Greed has taken them over! I USED to love and recommend Vantage Credit Union but the customer service is horrible now. They are worse than Bank of America! They are definitely not for the people anymore, just a regular Bank with TERRIBLE CUSTOMER SERVICE! They no longer care about their customers like other Credit Unions do! They have really lost sight of values
Worst credit union worst bank hold cash deposit for 2 weeks CASH ATM DEPOSIT HOLD 2 weeks is ridiculous to not be able to access your own CASH MONEY HORRIBLE BANK DONT WASTE YOUR TIME YOULL BE VERY UNHAPPY
Just left an voice mail for Angie before they close and just by reading the last comment I know it's not going to go well. I just had a horrible experience with the call center today and when I ask to speak to a supervise I was transferred to the olive branch and spoke to Laurie who was also rude and refused to help. I'm closing all three of my accounts Saturday morning and I hate I refinance my Car with them three months ago even then Laurie at the Olive branch was nasty and rude and I had to go to East Saint Louis Branch just to be treated with kindness and dignity also finish my car refinance loan. As soon as I switch my direct deposit and Close my Vantage accounts with them I'm going to st. Louis community credit union to refinance my car. Vantage employees are rude if you ask me. Never again! I'm done and to think I use to brag about my credit union. My only wish now a that I could give zero stars.
I have had an account with this credit union since I was 4 years old. I have always preferred to support a credit union over a bank, and even after moving to a new city with no Vantage branches or ATMs, I stayed loyal to VCU for 5 years, paying the ATM fees to take out cash and making check deposits by mail because the phone app never worked. Over the past several years, they have started charging fees at the same level as a bank, and even worse, not disclosing these fees in a reasonable way. When they started charging fees for transfers from the Overdraft LOC (suggested to me by VCU many years earlier, as a way to avoid fees), there was no notice beyond a section on the monthly statement. A significant change such as new fees for existing accounts should be sent at least as a message on the online banking portal, if not also as a letter to the address on record. The fees piled on and yet the services never matched those provided by banks: the app is atrocious; the online portal is difficult to navigate; and many basic features, such as bill pay and scheduled auto-payments, are difficult to find and navigate, and very buggy in execution. The final bullet in my relationship with VCU was when they closed my checking account, without any notice, blocking my online access to my other accounts with them, and charging me a $35 fee for the privilege of having the account closed. Apparently, a business relationship of almost 3 decades doesn't mean anything to this local credit union. TLDR; VCU screws you like a bank would, with none of the modern services provided by a bank.
I've been banking through vcu since I was 16 (12 years or so). Used to be great, but the customer service has taken a serious run downhill. And apparently now you have to pay a monthly $5 to hold an account if you don't meet arbitrary age/financial requirements (and get blown off by the phone rep when you ask about it!) I get that change happens, but I'll be looking around for a new CU to move my accounts to. VCU doesn't seem as interested in their customers as they used to be.
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