Walked in this morning to deposit checks and was met with a “I don’t want to be here face”. No good morning, no smile or welcome. The good news, the teller was great, helpful and made me feel like my money mattered. Customer service was lacking this morning.
Amanda W
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July 26, 2024
We wanted to do a home equity loan. First they run our credit, and tell us they can’t do the loan, but that we may be able to do a HELOC. So we go that route. ONLY FOR THEM TO TELL US THEY DONT DO HIGH INTEREST RATE MORTGAGES…..
They had all this info before going and running our credit. If they knew they did not do that amount, then they shouldn’t have strung us along.
Our home is worth $300k. We owe $140k and we only asked for $85k. It’s our home on the line, so what gives?!? I personally think they, as a bank, can’t afford it.
So BEWARE!!!!!!
Chelsey Malawey
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July 06, 2023
Have had a great experience! Have been banking with them for 10 years and I had a lot of questions and things that needed to be changed on my account and they helped me get it all fixed! Very sweet staff! Never had a problem with customer service/support!
Christopher Tiihonen
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August 24, 2021
If I could give less than a star I would.
They always have a line around the block to use one of their digital tellers outside of the building. Inside the building has the same tech but the digital tellers can do little more than an ATM. Want a bank statement? Can't do that. Have to setup and appointment. I'm busy and came in on my day off. I do not have time to setup an appointment for a service y'all used to do at request.
On top of all this I recently changed financial institutions because VCU had made a lot of terrible changes. I thought I would leave the account open in case any stimulus money came in or anything and for the few things that charged to that account I could pay the money and update the payment location. Vantage has my email and my phone number. Instead of updating me that my account was in the negative they waited until I was hundreds of dollars in the negative to send me some snail mail. For what was the equivalent of about $100 they have now charged me well over $300 in overdraft fees. They had no interest in notifying me and were more than happy to charge me a boatload in fees, the service has fallen beneath the basement floor, and they are loaded with incompetence and untrained "professionals", which is pretty stressful when it comes to my money.
Megan Harris
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January 04, 2023
Tellers can't read dates on checks and sent one back to my mom that had been for Christmas money from my grandparents, resulting in overdraft fees on our account because they are inept. The ATM also is always broken. Don't bank with Vantage if you can help it.
Walked in this morning to deposit checks and was met with a “I don’t want to be here face”. No good morning, no smile or welcome. The good news, the teller was great, helpful and made me feel like my money mattered. Customer service was lacking this morning.
We wanted to do a home equity loan. First they run our credit, and tell us they can’t do the loan, but that we may be able to do a HELOC. So we go that route. ONLY FOR THEM TO TELL US THEY DONT DO HIGH INTEREST RATE MORTGAGES….. They had all this info before going and running our credit. If they knew they did not do that amount, then they shouldn’t have strung us along. Our home is worth $300k. We owe $140k and we only asked for $85k. It’s our home on the line, so what gives?!? I personally think they, as a bank, can’t afford it. So BEWARE!!!!!!
Have had a great experience! Have been banking with them for 10 years and I had a lot of questions and things that needed to be changed on my account and they helped me get it all fixed! Very sweet staff! Never had a problem with customer service/support!
If I could give less than a star I would. They always have a line around the block to use one of their digital tellers outside of the building. Inside the building has the same tech but the digital tellers can do little more than an ATM. Want a bank statement? Can't do that. Have to setup and appointment. I'm busy and came in on my day off. I do not have time to setup an appointment for a service y'all used to do at request. On top of all this I recently changed financial institutions because VCU had made a lot of terrible changes. I thought I would leave the account open in case any stimulus money came in or anything and for the few things that charged to that account I could pay the money and update the payment location. Vantage has my email and my phone number. Instead of updating me that my account was in the negative they waited until I was hundreds of dollars in the negative to send me some snail mail. For what was the equivalent of about $100 they have now charged me well over $300 in overdraft fees. They had no interest in notifying me and were more than happy to charge me a boatload in fees, the service has fallen beneath the basement floor, and they are loaded with incompetence and untrained "professionals", which is pretty stressful when it comes to my money.
Tellers can't read dates on checks and sent one back to my mom that had been for Christmas money from my grandparents, resulting in overdraft fees on our account because they are inept. The ATM also is always broken. Don't bank with Vantage if you can help it.