Vantage Credit Union

Christopher Tiihonen

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August 24, 2021

If I could give less than a star I would. They always have a line around the block to use one of their digital tellers outside of the building. Inside the building has the same tech but the digital tellers can do little more than an ATM. Want a bank statement? Can't do that. Have to setup and appointment. I'm busy and came in on my day off. I do not have time to setup an appointment for a service y'all used to do at request. On top of all this I recently changed financial institutions because VCU had made a lot of terrible changes. I thought I would leave the account open in case any stimulus money came in or anything and for the few things that charged to that account I could pay the money and update the payment location. Vantage has my email and my phone number. Instead of updating me that my account was in the negative they waited until I was hundreds of dollars in the negative to send me some snail mail. For what was the equivalent of about $100 they have now charged me well over $300 in overdraft fees. They had no interest in notifying me and were more than happy to charge me a boatload in fees, the service has fallen beneath the basement floor, and they are loaded with incompetence and untrained "professionals", which is pretty stressful when it comes to my money.

ken wilmes

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May 04, 2022

If you are OK with waiting 10 days for a cashier's check to hit your account, then by all means do business with this pathetic credit union.

Emily Orf

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August 18, 2020

I do realize that with covid going on that staff has been stretched. But there is one teller line open and ten cars deep. Unacceptable some people dont have 45 mins to wait in line. Hire more staff or transfer others from a different location. The inside of the bank isnt even open so contact with others is very minimal. If we cant go in i dont expect to wait in line this long.

Kirill Ivanov

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January 11, 2017

Very friendly and knowledgeable staff. The smoothest auto loan application process in my experience. I knew nothing about lease buyouts, and they walked me through painlessly and quickly. Better rates than major banks.

Devin Paulson

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March 10, 2020

Never take out a loan with this bank! Horrible customer service, predatory lending practices, the list is long. They will rob and steal from you at their discretion with no regard. Do yourself a favor and use First Community Credit Union across the street.