My mother was in a horrible accident and put me in charge of handling her bills and affairs while she’s in the hospital. I took all her documentation to Vantage to perform her wishes. I answered every question the drive thru bank teller, Tiffany, had. Instead of explaining that she had concerns, lied and said she had computer issues and asked me to go inside. Ok sure no problem, I have nothing to hide. I go inside and the next teller, Tuesday, also created an issue in her head and instead of addressing the concern to me, she sends in Andrea. I explained to Andrea and Tuesday my mother’s situation. She said they couldn’t help or release funds even though I have all her documentation. I said ok let’s get my mother on the phone. She declined. I asked her to ensure me that this will not block her automatic bills nor lock up her account. She said it would not. Guess what, she immediately locked up the account after that. Please take some courses on how to have compassion and empathy for your customers. The amount of time my mother spent OVER THE PHONE verifying her account information and explaining the situation to the fraud department could have easily been done OVER THE PHONE with Andrea, Tiffany & Tuesday while I was in the bank. Use some common sense. The account is now fixed, no thanks to the 3 Stooges. I advise everyone to patronize with the many other credit union options in the area instead of Vantage.
Sean C. is great to deal with in loan services. 10 Stars!!!!
Every time I show up to make a payment on my car loan the personal teller tells me that the machine doesn’t accept cash or checks, and to use a different machine. Problem is the lines take 25-30 minutes just to get that information. Also they don’t accept external debit cards so that is also inconvenient. VANTAGE MAKE USE OF SIGNS SAYING LANES ARE NOT ACCEPTING CASH/CHECKS INSTEAD OF MAKING US WAIT FOREVER TO FIND OUT. I am simply trying to pay you money and you are making it very difficult to do so!
We have been a member since 1963. We have been courted by many banks. Vantage and EECU were always the most friendly and helpful. Since going to machines and tellers that can only give you cash in limited denominations, signing with your finger on a screen that is an awkward reach from a car window. Waiting for a teller to appear on screen. With all of this I am now shopping for a better place to bank
Had to make a reservation to speak with a rep. She was expecting us and took care of the business quickly.
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