I have been going to to this vision center for 11 years, the staff has always been helpful, intelligent, considerate and humble. They find the absolute best way to help find the right glasses, contacts, washes, and repair for you. Always a large selection of glasses. I would recommend this vision center for anyone. Keep up the amazing work!
Not very friendly, despite me having a warranty they don’t wanna help me with my partially bent glasses. Gentleman at the front who’s a manager or something is not friendly. And seems annoyed when you come more than once needing help. This needs to change. But the actually main eye doctor who gives the exams the older gentleman is amazingly nice and helpful!
Mike and Dr. Vangilder are both great. I went to a couple other vision places and always had a hard time with the prescription being correct. Dr. Vangilder always does an awesome job. Mike gives an honest opinion about glasses too :)
If I could give ZERO stars, I would. HORRIBLE CUSTOMER SERVICE! I went for an eye exam to get a contact prescription and had a fine and normal appointment. I paid roughly $60 and made a comment about how the appointment was cheaper than I had expected, and no one said anything else. I go back a few weeks later to purchase six month's worth of contacts and they tell me that I was charged wrong for my last visit and if I want to buy contacts I will have to pay the difference of THEIR mess up and the price of the contacts. Since when in retail does the customer have to pay more when the mistake is the company's fault? The staff was very difficult to work with and basically acted like I was at fault. They didn't even know what was going on for the fist ten minutes I was there because the previous person had recorded the appointment wrong. Again, not my fault! I was late back to work during my lunch hour because it took so long, and I left with only my prescription after they made me pay $50 to get it even though I'd already had the appointment and paid before! I will take my prescription somewhere else that deserves the business for having good customer care. Their unwillingness to make the situation right has lost my business for good. Save yourself the hassle and being ripped off for extra money when you check out and go somewhere else!
Dr VanGilder is awesome. Very thorough exam and doesn't rush through your appt like other places. Great selection to choose from at good prices. You have an issue with glasses, see Michael office manager. He's very knowlegable.
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