Weekends Only Furniture & Mattress — St. Peters

411 Mid Rivers Mall Dr, St Peters, MO 63376, USA

About Weekends Only Furniture & Mattress — St. Peters

4.1 / 5

from reviews

    N “NandGMO” P
    June 08, 2022

    I purchased a couch this past weekend, and it was scheduled for delivery today. I paid $149 for delivery. When it arrived, it was missing the legs for the chaise footstool. The delivery driver stated that he saw and extra set of legs at the warehouse, but he didn't know what they were for so he left them at the warehouse. Mistakes happen. The delivery driver connected me with a dispatcher that told me that I would have to come to the warehouse to pick up the legs. I explained to her that while I understand that mistakes occur, I paid to have the couch delivered complete, and it was not. I should not have to drive to the warehouse to pick up parts that should have been delivered in the first place. I asked her if I drove to pick them up, would I be credited the $149. She said no, and there was nothing she could do. I called and spoke with Weekends Only Customer Service (after being on hold for nearly 45 minutes), and was informed that they could send them through the mail and it would be up to 10 business days before I receive them. I told her that was not satisfactory, and I expected them to be delivered no later than tomorrow. A request that I felt was reasonable. She stated that she could not do that. I have now purchased a couch that I cannot use, with no resolution in sight. Considering returning the couch. I will not be purchasing from Weekend Only every again. Very poor customer service and delivery.

    August 15, 2021

    Purchased our couch from here and was pretty nervous about quality before walking in. I took a gamble and it paid off, the material on our sectional is fantastic and a great addition to our house. The protection plan is also better than what I usually see from furniture stores. The best part was is they had 11 of them in stock vs others who are taking months if not a year to get your order to you after you drop $3k. Definitely well worth it

    Beth Fearnley
    October 23, 2022

    We ordered a sectional, beautiful piece and great price. Sales person was very nice but unfortunately there was likely a complete misunderstanding of how we thought the sectional was being ordered to set up (she said we could order it in reverse multiple times as I kept asking and so did my husband) we waited two months to have it delivered which was fine, we thought it was due to having the couch set up in reverse just for it to come in incorrectly. We then looked online and realized it isn’t capable of being set up in reverse. I then was extremely disappointed and felt lied to for a sale. I am entitled to my opinions and feelings so to simply have an apology for the miscommunication would have solved everything. But that’s not how it went. This escalated very quickly into a horrible customer service experience. We go in to return the couch as we called and let them know the situation. We arrive and start to look for a new one to replace it before moving onto another furniture store, just to have another salesman be completely disrespectful and his body language was arms crossed as if he was trying to intimidate me. His tone was complete rude and disrespectful. Horrible for customer service. I don’t know how long he’s worked there but I would hope he hasn’t been there long as he likely will have these issues arise again. But this is Not happening with me, I absolutely will not allow a man to try to intimidate me with body language and his smart remarks right to me face. My husband was trying to talk to him and he was still trying to look at me and remain rude to me. He even tried saying you can order it in reverse and my husband had to explain that you cannot order it in reverse and it’s just the chaise that can be reversed. Then he said unprofessionally, “yea that’s right” then proceeded to turn to me with his arms still crossed and try to talk down to me and tell basically tried to make me feel as if I’m not entirely to my own opinions and feelings instead of just saying this was probably a complete misunderstanding and I apologize, what sectional would work for you, at this point my husband was so fed up he said let’s just return it to me and the salesman said “you do what you have to do” very unprofessionally. Clearly we won’t be purchasing anything from there again. However, the lady at the front desk was so professional and nice during our return so I wouldn’t say the whole experience was awful due to her curtsey and customer service, unfortunately their salesman was so rude we just won’t go back. I hope management deals with this situation appropriately. Especially since he walked up to two other saleswomen and was talking loud and rudely about us as we were walking to the counter for the return.

    Allison Cecil
    March 05, 2022

    The manager of this location was very helpful. Unfortunately I cannot say the same for his floor sales staff. We came in looking for a twin box spring and the manager pleasantly directed us to the appropriate area. He assured us that the sales staff would “take good care of us”. We proceeded to walk around the mattresses while two salespeople stood chatting with each other and made no attempt to help us. We were not acknowledged until the store manager approached them and informed them that we were looking for a box spring and asked them to check the inventory. At which point, there was no greeting or attempt at conservation with us. We were told what was in stock and the price. When my husband asked about measurements, he was cut off before he was able to complete his question. It seemed as though we were intruding and requiring this sales person to go above and beyond, just to answer a simple question. Due to the fact that we needed to make a purchase today, we did buy the box spring and the customer service staff was very helpful. Had we had more time, I would not have purchased this item based upon the sales person’s attitude and behavior. I would have given one star but because of the helpful manager and customer service staff, we will give it two stars.

    Aaron Roberts
    January 22, 2023

    We were warmly greeted as soon as we walked in the door. We checked out the numerous dining sets they had on site. Inventory turns over fast we're told, so stop in at least once a week if you're looking for something in particular. There were a few items on clearance that had some minor damage to them. There was a lot of inventory in the store, but it's definitely not like other furniture stores where everything is new and pristine from the factory.

    Weekends Only Furniture & Mattress — St. Peters

    Our Address

    411 Mid Rivers Mall Dr, St Peters, MO 63376, USA

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