West Community Credit Union

4161 State Hwy K, O'Fallon, MO 63368, USA

About West Community Credit Union

3 / 5

from reviews

    August 06, 2022

    I'm not even part of this branch they took money out of my other bank and withdrawed it. I'm not sure how anybody got the pass to do that seeing as how im not on a loan or anything.

    Brandon Brose
    July 20, 2022

    Told them a day and a half in advance to 'stop payment' (and keep an eye out, w/ details) on an upcoming check- via the online Message system on my account portal- but they STILL cleared it! It wasn't processing when I checked my online acct. right before leaving for work, but apparently it was deposited "right away" into recipient's account *when I was at work* (i.e. AWAY FROM my PC and account for several hours), after their bank got it! I've re-read the messages between myself and whoever is the 'administrator' for the messaging system, and it doesn't seem *that* confusing, in all honesty? like... the h*ll? How do you confuse a stop payment request with an *online* transfer or something else? Why would I put a stop payment request if I "wanted the check to clear"?? Come on, people! THINK Irritating stuff like that continuously happening, every now and then, is really pushing me to go to a new bank/CU soon, I swear. Someone needs a serious talking to (or better reading comprehension) Did I mention that, for some reason, their 2 ways of transferring money to external accts ("Pay Bills" and "Send Money with Zelle") are, like, 'getting maintenanced' or something?? They haven't been available to use in weeks, from what I can tell (if not months). Yet... NO UPDATES from the CU on what's going on here?? Let alone direct response from the Messager in my online portal

    Heather DuFour
    June 27, 2022

    Horrible customer service, they do not return calls, they cannot get customer information correct in the computer. They do not file claims in a timely manner and customer's claims get denied. ):

    Marian J Cutts
    October 19, 2021

    Recently got a debt consolidation loan. The process was Smooth, fast and easy. Everything was done on phone and online. I've done my banking with this Credit Union for around 45 yrs and have watch the changes and growth over the years for the better. A great place to do business.

    JIMMY Warren Sr.
    January 27, 2022

    A great place and friendly people, I've always had the best experience for doing business with them. I would highly recommend this Credit Union.

    West Community Credit Union

    Our Address

    4161 State Hwy K, O'Fallon, MO 63368, USA

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