This is a top-notch facility. Ashton was so helpful. She understood my dog on a level that I just couldn't reach, and helped me learn to work with her. Within a couple of weeks, I was able to walk my dog on a leash without her screaming at passers-by. Not only is training wonderful, but the classes are too. Your dog gets to learn with comptition-grade equipment in a facility that is actually used for events.
The first few times we took our pup here we were pleased. He was worn out and I could tell he was getting some good exercise. Westin offers a report card for $1 and we had gotten it consistently until there was 2 visits that we didn't even get one even tho we payed. We talked to them and they gave us a free one which was cool. But the third time I didn't get what I paid for I called up there and they said they had sent it to me only to put me on hold for 5 minutes so they could create it quickly and then said my dog "could definitely use some training." When nothing was ever said before. I'm starting to think there is some fishy things going on behind the scenes of this place.
We switched to Westinn when one of our dogs became diabetic. They took great care of him for several years. He finally passed and we received such a nice condolence card from them. We still use them for our other dog for boarding and grooming.
We took our dogs here in the middle of October and shocking had horrible experience. Our senior dog came home with something going on with his eye. When we picked him up they mentioned nothing of it, we noticed it outside in the parking lot. We brought it to their attention and they said "yeah we noticed that and we've just been wiping his eye" Seriously!? We should of been informed. My other dog came back a little timid which is way out of character for him. He also came home with uncontrollable diarrhea which ended up all over him and my house. So because of that, the grooming we had done on him was ruined! We also noticed that the dogs came back not smelling the best even thought they were groomed. Overall im not happy with my dogs last stay. Ive tried to reach out to kennel and haven't heard anything back. I guess they don't care about their guests.
Our pups always seem to have a great time while we're away. The staff is friendly & they have a great selection of treats & toys in the store!
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