Went in today to get a stone on one of my rings tightened and was very pleased with my experience. Sweetest service and they also were able to clean my rings. My estimate for the repair at another jeweler at the mall was outrageous. Zander’s treat you like family. I will recommend to all friends and family. Support local and check this place out.
Good people, family oriented, reasonable price, customer service exceeded expectations
My wife and I recently took her wedding ring set to Zander's to be soldered. Without getting into details (as this would take a long time to write) I will simply say that the experience began very negatively. I understand that we all make mistakes and that miscommunications can happen (If the Zander's team reads this review, I hope that you understand my concerns and work to provide better communication and set better expectations should those same questions be asked in the future). Had those "miscommunications" not occurred this would be a solid Five Star review as the Zander team did a good job addressing my concerns after the miscommunication was identified and we are very pleased with their work. My only additional advice would be to be straight forward when quoting your cost of repair even if a mistake (misquoted price) was initially made. The "between $X and $Y" price can promote a lack of trust, especially when we all know the end price is going to be "$Y". Just be upfront, say you misquoted the price, and that the repair will be "$Y"...if it does end up being less then the consumer feels great and your employee looks like a hero and not a cheesy sales person trying to squeeze a few extra bucks (just my humble opinion). Bottom line...the rings look great and the Zander team did a good job taking care of a customer who felt "misinformed" and was a little upset about it (me). Good work team!
Beautiful jewelry great prices and the best customer service you could ask for, I'll never go anywhere else to get not only my jewelry but any repairs or maintenance this is the place to go!
So amazing from beginning to end love the experience
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