There's always someone around willing to answer any questions or point me in the right direction. Everyone is friendly and the store is never too crowded. LOVE this place!!
BUYERS BEWARE!!! A few months ago, after waiting almost 6 months for them, our doors were finally delivered. I was crushed to see them both water damaged and physically damaged. To top if off, the doors were not wrapped or protected at all. The Hackmann sales guy came out and looked at the doors. He agreed on the damage, took photos, and said with the swelling they might not slide smoothly. When he got back to us, he told us that they would not replace them. That we had two choices. To either return and re-buy at a higher price (because they cost more now) or they could give us 12% off on the doors to keep the damaged ones. I was flabbergasted! We got a quote to fix the doors and the 12% does not even cover that cost to fix them. So either way, we are going to pay more for a product that arrived damaged. It is not our fault that we waited months for our doors and they arrived both water and physically damaged!! We have been going back and forth for over a months now trying to get this resolved with no compassion or helpfulness from Hackmann. Be VERY careful! This is over $4K worth of doors and months of project delays that they have caused. They do not stand by their products or quality and just blame it on the manufactures. I will never buy from them again and tell everyone not to buy from them.
I have made several trips from Ballwin, MO to Hackmann Lumber in St. Charles, MO and have had nothing but positive experiences. Hackmann is the only store that actually stocks the Timbertech items I needed. One of the things I love about Hackmann is their employees. They are always pleasant, knowledgeable and very helpful. You do not have to search for help as you would at the blue, orange or green stores.
Let me start off by saying that if I could give zero stars on this review then I would. With that being said, while I appreciate Hackmann Lumber being the cheapest supplier in the StL area when it comes to decking materials and the like I will follow that up with nothing but disdain towards this company as they don't give two licks of a sheet about customer service/satisfaction. I have never come across a company that has such a problem with communication. A simple email or phone call goes a long ways when customers are waiting on orders to be filled and delivered. I have purchased a lot of materials over the last two years with this company, and not once have they ever been proactive about reaching out to me about messing up my orders or just giving me an update. I always have to reach out to them, and it's like pulling teeth trying to get information. They lady that answers the phone every time always seems to have an attitude problem. The store manager could care less about making matters right when they are in the wrong. Truly disappointed in this place. If you care about customer service/satisfaction then pay the premium and go elsewhere with your business.
Knowledgeable staff and plenty of them to help find what you are looking for. Didn't have exactly what I needed but had comparable items that would work. Pricing for exterior wood screws and lumber was competitive. Definitely worth future visits.
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