Hackmann Lumber & Home Center

3030 S St Peters Pkwy, St Charles, MO 63303, USA

About Hackmann Lumber & Home Center

4.2 / 5

from reviews

    Julie Dickerson
    June 21, 2022

    Great customer service! I got a hibiscus plant there several weeks ago. It is thriving and beautiful! Very happy customer here.:)

    June 11, 2022

    Great product and fantastic service and employees helped me load items for me .very polite staff and customer service!

    Cory B
    May 03, 2022

    AVOID at all cost. By far the worst customer service ive ever encountered. My order was over $10k. The folks at the contractor desk are rude and pretty bad in other ways. They left multiple things out of my order, ordered multiple wrong things, etc. Everybody is human and makes mistakes but getting it sorted out and my refunds was beyond a hassle. They pretty much refuse to take anything back even when its their fault and still new in the box. The few things I was able to get them to take back, they wanted to charge me 25% restocking fees even though it was their mistake and error (they even admitted it was)!!! It took me multiple trips and phone calls to get refunded on the things they left out… On top of all of this and all their mistakes, I never once got a “sorry about that” or anything. All I got was rude attitudes, rolling eyes, and unprofessional comments…. These people clearly do not understand that we are there customers and without us they would not have a job…… The only reason I went here was because my builder recommended based on their prices. Their prices are decent but really not any different then home depot or lowes so no reason to go here given the extra headaches you will get from their staff… I will never go here again and my builder is also fed up with their customer service and will no longer be recommending this place or going there himself… they are losing a lot of potential business, not smart on their part.

    Vinny Winkelmann
    April 29, 2022

    Great hometown store for all your home improvement needs. They have many items that you may not find in the big box stores.

    Jason Rauschelbach
    May 23, 2022

    What a fantastic place, service is outstanding, and I can promise you that the prices are right, too! Worth driving out of your way if that's the case.

    Hackmann Lumber & Home Center

    Our Address

    3030 S St Peters Pkwy, St Charles, MO 63303, USA

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