Store was still nice and clean as always, customer service great. Staff was really helpful in finding everything needed to get my job done. Thanks to all employees at this location in Wentzville Missouri
The people there were very friendly and very helpful. The young man who helped us showed us the proper drill bits to buy for our project. Thank you and we'll be going back there for all of our tools.
Great people, very helpful and knowledgeable. Very good customer service.
Great prices of things but quality of products are not so great
DO NOT ORDER ICON TOOL BOXES FROM THIS LOCATION!!! Ordered a very large set up from the store and was told 2-3 weeks for delivery. 3 months pass, they eventually tell me to stop calling and they will contact me when they have information. Finally! A estimated delivery date. Three weeks from current day due to the TERRIBLE delivery company (ryder) they have contracted to deliver. Had to wait extended time because of my “rual” location. Had to call again and manager Andy had a second party company come deliver it next day, great thanks Andy. Truck shows up and they forgot my locker! A $1500 price of my locker. Immediately call and no one had any idea what is going on, I’m told to just wait and see what happens. Can’t believe so many people singed off on my package being delivered missing a critical part. Call back again after days of no response, they say they are having it “expedited” month in a half later go by, people stop answering the phones there or just stop answering my calls, who knows. Get a ETA text from Ryder, eta delivery in TWO weeks from date, all because my rual location again, only to find it’s been sitting in their location for two weeks prior to get a big enough delivery together for my area. 15 minuets from store location. Call Andy again he gets it pushed up to the following week, great. Delivery team comes out, drives in my yard, won’t get out of the truck till my dog is put up then DROPS THE 500 sum pound locker from the box truck into my truck bed and dropped the other side of the locker into my truck. They burn out just after i take a look to make sure it’s not bent. They get away this time, VERY unprofessional especially for the money of the product. Finally, my box is completed 4 months later. 30 some phone calls and arguing with the store and Ryder for months. DO NOT BUY FROM THEM.
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