About Lowe’s Home Improvement
Our Address
8501 Mexico Rd, St Peters, MO 63376, USA
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Went to Lowes today to buy a shower head. On my way to the plumbing section, two store associates asked me if I needed help. A third associate asked if I needed help choosing from the large selection of heads and recommended one. While still in the section, three more associates asked if I needed help. When checking out, Stephanie, the cashier, was very helpful in getting my discount. Every one of them was very courteous and in good spirits. Great job!
I really just want to talk about one associate. John is a veteran who helped me at the cash register. He was actually the first associate who approached me and asked if I needed help with anything. If you ever get the chance to talk to John, your day just seems to improve from there. He made a giant home improvement store seem like it was the small-town hardware store where no one is a stranger. Thank you, John!
June 6th I tried to order a pantry door. On September 26th I called to get the status of the door, and the person in millwork said that could not find any order in the system and transferred me to Kimberly the manager. She claims that the order was not place and she would check with the manufacture and see what they have, and they never receive the order, and she was going to expedite the order and I will receive the order on October 26th. On October 17th I call again and spoke with Kira who claims that she was an Assistant Manager, and she was going to check on the status of the door and call me back and Never did. On October 19th call back again was PUT ON HOLD FOR 30MIN so my daughter contacted someone she knew there to find out what was going on. Today October 21 Paul call and AGAIN the order was NEVER SENT, he claims that he will resent it and let us know. So I contacted corporate to complain. Spoke with a Karen whom is an Operations Manager, she took my complaint and send it BACK TO THE STORE AND POINT LESS AND offered to transfer me to CHUCK THE STORE MANAGER AND SAID THAT HE WAS NOT ABLE TO SPEAK WITH ME HE WAS TO BUSY. Since I could not speak with Chuck I spoke with Jahaad and claims that he would reorder the door. IT HAS BEEN THREE HOURS LATER TODAY NO ONE HAS CALLED CHECK WITH ME AND AGAIN STILL HAVE NOT ORDERED MY DOOR.. AGAIN, INCOMPENTANT AND STILL DO NOT HAVE A DOOR , AT THE TIME I BELIEVE MY DOOR SHOULD BE FREE. It has been almost 6 months and STILL NO DOOR ?!!!
Terrible experience. We ordered an expensive Pella sliding glass door from this location over 2 years ago and are still trying to get it installed correctly. Initially, Lowes contracted with Summit Installation. The installer they sent out botched the job so badly, the door wouldn’t lock, it wasn’t level, and you could daylight through the top. Pella actually sent a bad panel too that they tried to replace but when they arrived, they said the frame was installed so poorly that they could not put the new panel in the frame. After sending the original installer out several times and eventually a supervisor, they determined I needed a whole new door. I thought they were working on it, but after several months, I reached out and was told they were no longer using Summit and were now using Install Partners and they need to send someone out. Install Partners sent out their supervisor who agreed the installation was horrible and I needed a whole new door. Finally new door was ordered and guess who shows up from Install Partners? The original guy who botched the job. I told him I didn’t want him working in my house again. Install Partners scheduled another day and he showed up again! Finally, Install Partners sent a different crew and the door appears to be in correctly. Now though, the screen door is too small! So I don’t have a screen to go with a $5000 custom Pella door. This entire experience has been a nightmare and I’m going to see if my credit card can do a chargeback. I’ve been a loyal Lowes customer for a decade, but I don’t think I’ll be using this company again. I urge you to seek other options when looking for home improvement. YouTube videos and my limited DIY knowledge would have saved me 2 years of headache and 8 days my wife and I have had to take off work to be home for these visits.
Do not order from this Lowes and have it delivered to your house. The delivery driver showed up shoe less. They also stacked my zip system against my house in a manner it should never be stacked. I reached out to Lowes with these pictures and they said if the product was not damaged there is nothing wrong with any of this. It was not damaged because I had to leave work to lay it flat.