Lowe’s Home Improvement

8501 Mexico Rd, St Peters, MO 63376, USA

About Lowe’s Home Improvement

4.3 / 5

from reviews

    Mariah Miklich
    June 03, 2024

    Lied to my dad about a fence installation. My dad had paid for them to install fencing by June 1st. We waited and waited nobody showed. Called them this morning and all of a sudden they’re not going to install it until July?!? It was our understanding that it would be done JUNE FIRST!!!!! Terrible customer service. Will let all friends and family know not to go here! VERY disappointed.

    March 19, 2024

    Today, I visited Lowe's just to browse through their selection of tool storage. Terry came over to ask if I needed any assistance. He was very knowledgeable and kind. I told him that, not too long ago, I landed my first job in the trade I went to school for. Terry congratulated me. I will be back later today to buy that tool cart as it will be an investment in my career.

    Caleb Hubbartt
    April 20, 2024

    Made an online order in the AM and was near the end of the day. Called to ask why it was taking so long. The customer service rep gave me an excuse of the computers were down and now they're back up. Asked if she could check on the order tonsee ifnits moving along (she should have offered), she reluctantly did. Stated that the order was in pending status. Well thanks for all the help lady! I knew that before I called. Explained I needed the supplies today and she was really dismissive and rude. Offered no resolution. Waited a few hours and now it's night time and still no movement on order. I for sure won't be returning to Lowe's. Train your staff what customer service looks like.

    Frank Krame
    April 24, 2024

    The most incompetent organization that I have ever dealt with. Not is there contractors who do the installation very low quality. But the manager of the Lowe’s in St Peter’s is an out and out liar. Do yourself a favor and avoid this lower class store. They are not capable of even picking up dog droppings.

    Janus Blasé
    June 02, 2024

    Andrew from customer service helped me with precision and great customer service... he had atleast 3 other people who needed help but made me feel like I was the only one...give that man a promotion and a raise!

    Lowe’s Home Improvement

    Our Address

    8501 Mexico Rd, St Peters, MO 63376, USA

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