Lowe’s Home Improvement

Chris Smith

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September 04, 2023

This whole experience has been a double edged sword. While the whole tech/ordering/computer side of the visit was an absolute fiasco, Bob, the guy helping us out, was awesome. Despite numerous issues with the tech side of our transaction, he endlessly worked to ensure everything turned out as smooth as possible. Numerous phone calls, multiple false starts, and Bob kept working to make it happen. Absolute 5 star employee on what could have been a much less satisfying visit.

Terry S

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July 24, 2023

Lowe's has been my go to store for landscaping improvement, lately. The girl that works in the return area in St Charles Mo. is a GREAT asset to your company. She is efficient and friendly. I wish I knew her name, she deserves the recognition.

Scott Raymond

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September 05, 2023

I am writing to express my extreme disappointment and frustration with the recent experience I had with Lowe's regarding the installation of 11 new Pella E glass windows for the front of my home. Firstly, it took an astonishing 3 months for the installers to schedule the installation, which is completely unacceptable. My wife has MS, and I travel frequently, so proper planning and timing were crucial for us. We were planning on doing the rear of our 20-year-old home as well, but after this experience, we are seriously reconsidering it. One of the major issues I encountered was the delivery of the 1" x 8" trim boards that Lowe's supplied for the windows. I requested these boards one month in advance and stressed the importance of having them painted with multiple coats before installation. However, they arrived just one day before the installation, causing significant inconvenience for me and disrupting my schedule. Furthermore, the install team arrived to find that the Lowe's representative who measured the existing windows made a mistake, resulting in the windows being 1" short on height. While the install team managed to find a workaround, it significantly delayed the installation process. Originally scheduled for two days, it took them over 1 1/2 days to install just three windows. Now, I am faced with waiting over a month to have the remaining eight windows installed. This delay is entirely unnecessary and reflects poorly on Lowe's and Summit, the installation company. I strongly believe that Lowe's should prioritize completing ongoing projects before moving on to the next ones. It's illogical to leave a job incomplete while customers like me are left waiting for weeks to have our windows properly installed. I attempted to voice my concerns by reaching out to Nick, the store manager at the Lowe's store. However, despite taking a message and promising a callback within 10 minutes, I never received a return call. This lack of communication is disappointing but unfortunately not surprising given my overall experience. Additionally, two of the three windows installed had moisture between the glass panes the morning after the installation. This is extremely concerning, as I chose Pella due to their reputation for quality products. However, this experience has soured my 30-year customer relationship with Lowe's. I must commend the installation team for their professionalism and knowledge during this ordeal. However, the ongoing issues and lack of accountability from Lowe's and Summit have overshadowed their efforts. In summary, my experience with Lowe's and Summit has been nothing short of incompetent and frustrating. I expected a smooth and efficient window installation process, especially with a reputable brand like Pella, but what I received was the complete opposite. I strongly urge Lowe's to reconsider its approach to project scheduling, communication, and customer service. As it stands, this experience has left me disillusioned and regretful of my decision to choose Lowe's for this project.

Leslie Ann Rodriguez-Muñiz

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July 22, 2023

Taking them home with me. Adding this beauties to my collection. 🪴

Cheryl Troll

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September 12, 2023

The store in O'Fallon sold me a used step ladder. I used the curbside service. When I got home, I noticed it right away and called the store to tell them. I returned it to the store in Wentzville. I refuse to go back to the store in O'Fallon.