Lowe’s Home Improvement

1889 Wentzville Pkwy, Wentzville, MO 63385, USA

About Lowe’s Home Improvement

4.2 / 5

from reviews

    Doug Dempsey
    March 23, 2024

    It was a great experience having Marc's flooring install like true professionals they are. Christian made it look so easy due to his super knowledge of the process. I would recommend his professional expertise with a 10 plus rating. Thank you again Christian for a job well done above expectations.

    Amy Mccutchen
    January 26, 2024

    We are redoing our laundry room, and Roel in Cabinetry was patient and thorough of design and what we were wanting for functionality. Excellent! Kathleen in Appliances assisted us in purchasing a new washer and dryer. She went over the features and helped us through the whole sales process, including helping us get a Lowe’s card for additional savings. Exceptional customer service. And kudos to Assistant Manager Brandt. Great service. Our washer and dryer was delivered today, and the washer had a scrape on the side, and the dryer made a loud clanging noise. The delivery people had set it up and ran them. When we heard the dryer, the Delivery driver had me call Customer Service and they immediately reloaded the dryer back on the truck to return it. Customer Service had a store manager refund it, and we went back in to reorder. Kathleen was there with a smile, and helped us get through the reorder process. Did I say, with a smile! She is awesome! Lowe’s is very lucky to have her!!!

    Charlene Vercher
    April 02, 2024

    Just needed one specific item (4 of the same) as we entered a employee named Wesley asked if we needed assistance. I told him what we were after and he took us right them. And then he went the extra step and went and got us a lumber cart for the boards I was going to buy. Very courteous and helpful.

    Anthony Eberhardt
    February 09, 2024

    Went in there to buy a smoker I’ve wanted for a while. Tried to get the attention of 3 different workers to help my purchase and get it. However they all passed on this duty to the next person. They told me they would send someone over. I watching those same workers just have a casual conversation amongst themselves while i already asked for help and they brushed me off. So I went to the desk and asked for a manager, so that maybe they could help me maybe, because none of the staff seems to want to. So Josh (the manager or the staff said he was a manager) comes out and I ask him if I can purchase the smoker and he helps me. Which was great! However when I told Josh that I was brushed off by several workers who clearly were not doing anything else. Josh didn’t even acknowledge the fact that I was ignored by the staff that he is supposed to be managing. So after he went back to get the smoker, I decided to not spend my money at a place that obviously has no care for their customers. So I went to Home Depot and purchased the same smoker for more money, which sucks but at least the staff helped me when I asked them for it. Maybe Home Depots manager actually cares about his job. This isn’t my only bad experience with Lowes. I have to buy stuff from hardware stores all the time for my job, and Lowe’s staff seems to have a consistent tendency to be useless. Won’t be going to any Lowe’s again unless absolutely necessary lol.

    Terry Anderson
    March 17, 2024

    Used online to order. Came to pickup window. And the pleasant folks gave me my items. 1,2,3 out the door. Quick and pleasant - no fuss or anything.

    Lowe’s Home Improvement

    Our Address

    1889 Wentzville Pkwy, Wentzville, MO 63385, USA

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