Wagner previously installed our garage door 8 years ago, at a cost of $900 and we had a great experience. Unfortunately, the experience was not the same today when one of the springs broke. I called and spoke to Joe, he told me that it would be a $50 deposit on our card that amount would be applied to the service, if we chose to move forward after the bid for the spring replacement was shared with me. If we didn't accept the bid, the $50 would be retained as a service charge. Instead his crew replaced two springs, without having me sign the bid first and presented me with an invoice for $550! I expressed my displeasure and immediately called Joe. He first tried to imply that the previous springs installed, when the door was put in weren't the as good a quality as the ones his crew just installed...he seemed shocked when I reminded him that he was personally the one who installed the door 8 years ago. Then he apologized that they didn't tell me in advance what the amount would be and offered to give me a discount on future work! Is he kidding? The only reason we would ever reach out to this company again, would be if there were an issue within the two-year warranty for the springs that were just installed. This is no way to do business! He should be ashamed. I'm a Realtor and often provide my clients with referrals to service providers but I definitely won't be doing so for Wagner Garage Door Company.
I had to hold the button to close the garage door. Turns out that the garage door safety sensor beams were out of alignment. The company charged me 250$ for adjusting the garage door safety sensor beams that took less than 5 minutes!! I would avoid this company in the future!
Overpriced & not honest about the products they offer. Would not recommend this company to anyone.
I discovered horrible water damage on the header spanning the length of my garage door. The whole piece of wood was basically dissolved to oblivion. I called Wagner Door and Joe was out to my place that same day and delivered to me an estimate + letting me know they could complete work that week! After signing the estimate, work did indeed commence on the days communicated. The crew was pleasant and worked fast. The final result is excellent work done and my garage is now completely sound structurally. I won't hesitate to call on Wagner Door again and neither should you.
I had the exact experience as Nicole (great initial installation followed by a spring breaking). I eventually decided to eat the ridiculous $50USD deposit and take my business to an honest, upfront business. Wagner has lost a customer. Go with another company that is upfront about prices.
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